FAQs

Do you guarantee your quality?

We guarantee the quality of our products and strive for 100% complete satisfaction. Our number goal is to have happy, satisfied customers.

Do you have to register an account on the website to place an order?

Opening and registering for an account is not mandatory when placing an order. However, registering saves your details (delivery and billing addresses) so you can order from us easily again. We do not retain any of your card details.

How will I know if my order has been received?

You will receive an email confirming that your order has been placed. If you notice that you've input any incorrect details, whether it's regarding an address or the incorrect item/quantity, please contact us with the correct information as soon as possible.

Can I add to an existing order?

You are able to add to an existing order if the products haven't already been dispatched from our warehouse. The best way to do this is to contact us via our contact form or email us (info@royaldecanters.com) to add to an existing order. We will then take payment for any additional items over the phone. We may alternatively ask you to place an additional order online and we'll do our best to combine the additional orders so that you'll receive them in one delivery.

What is your return policy?

We have a 30 day return or exchange policy, however if your product is defective after this period, we will gladly exchange it.

Please do not return anything to us before emailing or speaking with a Royal Decanters customer service member to get your return authorization. You can contact us directly by phone (800-674-2851) or email us (info@royaldecanters.com).